CAN I TRUST YOU?
Answer: Of course! We are proud to have achieved an accreditation status with Better Business Bureau with an excellent A+ rating. We also use state-of-the-art website security solutions to make sure your transactions are safely encrypted (see the padlock icon in the browser's address bar).
Orders placed on our website come with 30-Day Money Back Guarantee (excluding clearance items and free gifts)
HOW DO I CHECK THE STATUS OF MY ORDER?
Answer: You can track your order status on our "Track My Order page: https://christianshoppingclub.com/pages/track-my-order
After an order has been placed, it's immediately sent to one of our fulfillment centers where we will ship your items within 48 hours.
HOW LONG DOES DELIVERY TAKE?
Answer: Over 90% of orders gets delivered within 3 business days. However some orders (less than 10%) may take up to 7 business days due to high demand, shipping delays, severe weather conditions or national holidays.
WHY I RECEIVED ONLY SOME OF THE ITEMS IN MY ORDER AND NOT ALL OF THEM?
Answer: The Christian Shopping Club is pleased to partner with artists and manufacturers all over the world in bringing Christian products at the highest quality at the affordable price.
Don't panic if you don't receive all of your items at once…they will get to you!
DO YOU DELIVER PRODUCTS INTERNATIONALLY?
Answer: The Christian Shopping Club Store successfully ships many products worldwide each day. We have many happy customers in every corner around the globe!
I'VE PUT A WRONG SHIPPING ADDRESS AND/OR PICKET A WRONG SIZE/VARIANT! CAN I CHANGE IT?
Answer: If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.
HOW SECURE IS MY PERSONAL INFORMATION?
Answer: The Christian Shopping Club adheres to highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments.
Your credit card information is used automatically to complete the requested transaction and is not stored or viewed in any other way.
CAN I PLACE AN ORDER OVER THE PHONE?
Answer: In order to maintain the highest security standards we do not take orders over the phone. Internet orders are much more secure than giving your full credit card information using the unencrypted phone line.
PRODUCT I BOUGHT BROKE! WHAT SHOULD I DO?
Answer: Every item you buy from us is covered by our 30 Day Money Back Guarantee. If your are not fully satisfied with your purchase, you have the option to receive a full refund or a new product. Please contact us for the instructions.
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